PRIVACY AND COOKIE POLICY

“HLIFE INFO SOLUTIONS PRIVATE LIMITED” (“HeppyLife”) values your privacy. Our management has developed this Privacy and Cookie Policy (“Policy”) to express our firm commitment to aid our users better understand what information we collect about them and what may happen to that information.


BY REGISTERING FOR OR USING THE SITE, YOU SIGNIFY YOUR ACCEPTANCE OF THIS POLICY. IF YOU DO NOT AGREE TO THIS POLICY, YOU CANNOT USE THE SITE. Your use of the Site after the date of the last modification listed at the beginning of this Policy indicates to us that you agree to the changes.


This Terms of Use agreement was last updated on: 1st May, 2020. This Privacy and Cookie Policy is effective as of: 1st April, 2020.


The data controller for your information is HLIFE INFO SOLUTIONS PRIVATE LIMITED ("HeppyLife") shall be contacted at [email protected].


If you have any questions or comments about the Policy, please contact us at [email protected]. This Policy is incorporated into and is subject to the HeppyLife Terms of Use, which can be accessed at www.heppylife.com/terms. Your use of the Website and/or Services and any personal information you provide on the Website remains subject to the terms of the Policy and HeppyLife’s Terms of Use.


In terms of the Information Technology (Intermediaries Guidelines) Rules, 2011 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, any grievance or complaint may be intimated to Mr.__________________, Grievance Officer, who may be reached at _________________________________________________. The complaint shall be redressed within a period of 1 (one) month.



Introduction

This policy details data used on www.heppylife.com (the "Website"), the HeppyLife mobile application software and the HeppyLife Excel (vendor management tool) application software and website at business.heppylife.com (“Excel”), both of which are available for download from iTunes and Google Play (the "Apps"), customisable websites powered by Excel hosted at unique subdomain addresses on ______________ (the “Partner Sites”), and the web interfaces, also powered by Excel, embedded on Partner Sites and on our Vendor management tool partners (“Partners”)’ own websites and social media pages, through which customers can make bookings directly with Partners at . (together, the “Platform”).

What information do we collect?

When you visit and/or use our Platform or contact us, we may collect the following information:

  • Personal Information that you choose to share with us when you register for an account, subscribe to emails, newsletters and alerts and which you provide to us when using our services, including information entered into our booking platform and included in your comments, reviews or survey responses. In the course of making a booking or submitting reviews, you might voluntarily provide us with sensitive personal data if relevant to the service that you are requesting or reviewing (relating to your health or ethnicity, for example).
  • Personal Information that you share with us as part of an application for a job at HeppyLife, submitted either directly on the Websites or indirectly, including but not limited to, via a recruitment agency, unsolicited application or third-party recruitment platform. In the course of making an application you may choose to voluntarily provide us with sensitive personal data relating to whether reasonable adjustments ought to be made for you in the application process or subsequently if an employment relationship is established. However, you must not share any sensitive personal data with us that would not be necessary for us to make reasonable adjustments for you, e.g. political opinions, religious beliefs or specific information on your state of health.
  • Where you are utilising our online payment facility, we may store (via ourselves or our appointed payment processor) your credit and debit card details on a secure encrypted basis.
  • If you choose to communicate with us (for example, through the Platform, live chat, email, telephone, SMS, or social media) we will record the fact that you have contacted us, the content of your and our communication, your contact details, and other unique identifiers including IP address and display name.
  • Information about your visits to and use of the Platform, such as information about the device and browser you are using, your IP address and location, your identifier for advertisers (IDFA), the date and time that you visited, the duration of your visit, the referral source and website navigation paths of your visit and your interactions on the Platform including the treatments you are interested in. Please note that we may associate this information with your HeppyLife account. Please see the cookies section of this Policy for further information on the purposes for which we collect and use this information.

It is important that all the Personal Information you give us when you register as a user or otherwise when you use the Platform is correct and accurate. This includes, by way of example only, ensuring that we have your correct contact (including email) details at all times.

If you plan to submit someone else's Personal Information to us, for instance when making a booking on their behalf, you should only provide us with that third party's details with their consent and after they have been given access to information about how we will use their details, including the purposes set out in this Policy.

Protecting your personal information

The transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to our Platform. Any transmission is at your own risk. Once we have received your Personal Information we will use strict procedures and security features in relation to that data.

How do we use your personal information?

In general terms, we use Personal Information to provide you with the services and products you request, process payment, provide customer services, deliver our content and ads which we think may be of interest to you, for customer research, to send you marketing and promotional emails and to notify you about important changes to our Platform.

We also use your Personal Information for the following purposes:

  • To fulfil a contract, or take steps linked to a contract. This is relevant where you request a service via HeppyLife. This includes:
    • Sending you information about your requested services (such as appointment reminders) by email, SMS and push notification
    • Facilitating your bookings and taking payments
    • Responding to your questions and concerns
    • Administering your account
  • As required by HeppyLife to conduct our business and pursue our legitimate interests , in particular:
    • To keep our Platform and systems secure and to prevent fraud, security incidents and other crime
    • To verify compliance with our terms and conditions and for the establishment, exercise or defence of legal claims
    • To notify you about new HeppyLife services and special offers we think you will find valuable, for example via email and displaying advertising on third party websites such as Facebook (where consent is not required)
    • To tailor and personalise marketing notifications and advertising for you based on information you provide and your use of our Platform, products and services and other sites (please see the Cookies section of this Policy for further information)
    • To help us monitor, improve and protect our Platform, products and services, and to personalise our Platform, products, services (and those of our partners) for you, based on information you provide and your use of our Platform, products and services and other sites (please see the Cookies section of this Policy for further information)
    • To investigate and respond to any questions or complaints received from you or from others, about our Platform or our products or services
    • To conduct internal research and analysis so that we can see how our Platform, products and services are being used and how our business is performing
    • To conduct market research and consumer surveys
    • To collate and publish reviews of products or services offered by our Partners, and use these for advertising campaigns.
    • To use customer communications for training, record-keeping and quality control purposes. If you telephone our customer experience team, please note that the fact that you have contacted us will be noted and your call may be recorded. You will be told if such a recording is being made and also given the opportunity to opt-out of being recorded if you wish to do so and the means for doing so
    • To process applications for a position at HeppyLife, whether submitted directly or indirectly, including to examine your suitability for the role, curriculum vitae, and professional skills, to schedule interviews and assessments, to contact referees and, if successful, to offer you a job and establish an employment relationship with you. Information which you provide will be held for a period of 12 months and may be referred to in the event you make future applications to work at HeppyLife, unless you opt to delete this data which you may do so by following the link in the confirmation of application email that we sent you.
  • Where you give us consent:
    • To notify you about new HeppyLife services and special offers we think you will find valuable, for example via email and displaying advertising on third party websites such as Facebook (where consent is required)
    • To send you information about competitions and surveys and details of promotional offers of our Partners and about other selected third parties’ goods or services, for example those of health, beauty, leisure and lifestyle brands, by email and as push notifications via the App
    • To pass your personal information to our Partners and other selected third parties’, for example health, beauty, leisure and lifestyle brands, to enable them to send you information about their goods and services on their own behalf
    • To place cookies and use similar technologies in accordance with the Cookies section of this Policy and the information provided to you when those technologies are used
    • On other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time
  • For purposes which are required by law:
    • To respond to requests by government or law enforcement authorities conducting an investigation
    • To meet legal, regulatory and compliance requirements

Withdrawing consent or otherwise objecting to direct marketing

Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above. In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing at any time. You can do this by following the instructions in the communication where this is an electronic message, or by contacting us using the details set out below.

  • If you would like to unsubscribe from receiving communications which HeppyLife sends you, you can do so by clicking the “unsubscribe” button at the bottom of email communications which we send you or alternatively by contacting us at [email protected]. In the case of email marketing please allow 48 business hours for your email address to be removed from our system.
  • If you would like to unsubscribe from receiving communications which are sent by Partners and other third parties, please contact the Partner or third party directly. In the case of our Partners, if you need our assistance with this, we will be happy to do what we can to help you.
  • If you would like to no longer receive push notifications via the App, you can do so by revoking push notification permission for the Apps in your phone’s operating system settings.

We use a third party payment processor, PayuBiz, to process all payments made by you on our Website & App. HeppyLife does not store credit card details and instead relies on PayuBiz for this. We obtain limited information from PayuBiz such as the last four digits, the country of issuance and the expiration date. The processing of such data by PayuBiz is covered by their privacy policy which may be viewed here: www.payubiz.in/privacyPolicy

Sharing personal information with third parties

We treat the security and method of processing your Personal Information very seriously, and we will never sell your Personal Information under any circumstances.

However, we may disclose your Personal Information to selected third parties, including in the following situations:

  • If you place an order or otherwise engage with HeppyLife through a website or app powered on behalf of a third party, then your contact details and details of your order will be passed on to the relevant third party. If you give a third party the relevant consents (which HeppyLife collects on behalf of third parties), they may also send you marketing communications.
  • To third party service providers that perform functions on our behalf in relation to the Platform or otherwise in connection with the running of our business, recruiting candidates and for the provision of HeppyLife's services (for example, processing credit card payments, website hosting, conducting surveys and market research, providing social media analysis, providing marketing email services, data analysis tools and to manage customer services communications including telephone calls and live chat).
  • To our Partners with whom you book services whether via our Website or Apps, where we act as commercial booking agent, or directly with the Partner via our Partner Platform, where we act solely as a technology provider. Your information is shared with Partners in order that:
    • bookings can be facilitated and, if necessary, contact made in advance of your appointment;
    • if you have opted in to receiving marketing emails from Partners with which you book, these emails can be sent to you containing news and special offers; and
    • they can improve the services they offer to their customers and business operations by providing statistical data regarding customers, both on an aggregated basis and on an individual level.
  • To third party brands with which we collaborate on products, services, competitions and campaigns
  • To third party fitness, wellness and beauty software providers used by our Partners to ensure that those third party software solutions and Excel each display real-time availability to customers
  • To Media agencies and advertising partners in order to run targeted marketing campaigns (please see the Cookies section of this Policy for further information on online advertising practices)
  • To other third parties, for the purpose of facilitating our business and improving our products, content, services or advertising including, by way of example only, sending email communications or publishing reviews of our or our Partners' products and
  • If we buy, sell or transfer any business or assets or if go into insolvency and bankruptcy. If this should happen, we may need to disclose your Personal Information to the seller or buyer of such business or assets, as appropriate
  • If we are under a duty to disclose or share your Personal Data to comply with any legal obligation or in order to enforce or apply our terms and conditions and other agreements or protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction
  • To government authorities, and to other third parties as required or permitted by law, including but not limited to in response to court orders. We also may disclose user information when we have reason to believe that someone is causing injury to or interference with our rights or property, other users of our Platform, or anyone else that could be harmed by such activities.

Please note: by posting any Personal Information in any publicly accessible area of our Platform (such as review sections), such information may be collected by third parties over which we have no control. We are not responsible for the use of such information by such third parties.

Please therefore exercise all due care and consideration before disclosing any Personal Information that will be disclosed on public areas. You should also avoid disclosing on public areas any Personal Information that may be used to identify you (such as your name, age, home or work address or name of your employer).

Your rights in relation to your personal information

In relation to the personal information we hold about you, you may be entitled to ask us:

  • For a copy of your personal information
  • To correct, erase or restrict the processing of your personal information
  • To obtain personal data which you provide to us for a contract or with your consent in a structured, machine readable format and to ask us to transfer this information to another organisation
  • To object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, or where we are using the data for direct marketing).

In the first instance you may be able to view or change the information you have provided us with by logging in to your online account.

Your rights in relation to your personal information are limited in some situations. You also may have the right to make a complaint if you feel your personal information has been mishandled. We encourage you to come to us in the first instance but, to the extent that this right applies to you, you are entitled to complain directly to the relevant supervisory authority.

If you wish to exercise any of the above rights, please contact us at [email protected]. Please note, however, that no financial information will be provided without verification.

What about other websites linked to our Platform?

We are not responsible for the practices employed by websites linked to or from our Platform nor the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our Platform.

Please remember that when you use a link to go from our Platform to another website, our Policy is no longer in effect. Your browsing and interaction on any other website, including websites which have a link on our Platform, is subject to that website's own rules and policies. Always read over those rules and policies before proceeding.

Social Media and User Generated Content

Some of our Platforms allow users to submit their own content. Please remember that any content submitted to one of our Platforms can be viewed by the public, and you should be cautious about providing certain personal information e.g. financial information or address details via these Platforms. We are not responsible for any actions taken by other individuals if you post personal information on one of our social media platforms, e.g. Facebook or Instagram. Please also refer to the respective privacy & cookie policies of the social media platforms you are using.

Retention

We retain your Personal Information for as long as is required to fulfil the activities set out in this Policy, otherwise communicated to you or for as long as is permitted by applicable law.

Our policy on Cookies

In common with other commercial websites and apps, our Platform use standard technologies including cookies and similar tools including web server logs, web beacons, tokens, pixel tags, local storage, device identifiers and tracking IDs (together referred to as “Cookies” in this Policy) for the purposes set out below.

Note that third parties collect and use data from Cookies placed on the Platform. This Policy may not describe the privacy practices of such third parties. We encourage you to read the policies of these third parties and, if you prefer to not have data reported by these parties, follow their opt-out processes where these exist. Please review "What can I do to change my Cookies preferences?" section below for further information.

Why do we use Cookies?

  • Strictly Necessary/Transactional Purposes

    Using Cookies for this purpose is essential for our Platform to work correctly. They may be required to enable you to move around our Platform and use our features, for system administration, to prevent fraudulent activity, to keep you logged in from one page to another or so that we can remember what you have added to your basket. These cookies cannot be switched off as our Platform cannot function properly without them.

  • Functionality Purposes

    Using Cookies for this purpose enables us to enhance and simplify your user experience. For example they may remember choices you make such as the country you visit our Platform from, language, search parameters such as date, area or treatment, and help to identify issues with our Platform (such as crash incidents). These can then be used to provide you with an experience more appropriate to your selections and to tailor and enhance your visits to our Platform. The information these technologies collect may be personally identifiable, such as your log-in details. They cannot track your browsing activity on other websites or apps outside the Platform. We use some tools for this purpose.

  • Performance Purposes

    Using Cookies for this purpose enables us to better understand how many users visit our Platform, how users arrive at, and browse or use our Platform and which parts of our Platform are most popular. This helps us to improve the Platform, such as navigation and interface experience, and improve our products and services. To achieve this, we collect information on how people use our Platform and use third party technologies for this purpose. We also use these Cookies to help us measure the effectiveness of our online marketing and advertising activities. We use some third party Cookies for this purpose and tools provided by social media platforms.

  • Targeting or Advertising Purposes

    Using Cookies for this purpose enables us to display adverts on and off the Platform, and to collect information about your browsing habits and usage of the Platform in order to make adverts more relevant and personalised to you and your interests. We may use remarketing technologies to enable third parties to display relevant and personalised ads to you through their networks. They are also used to identify that you have seen a particular advert, limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. We use some third party technologies for this purpose. Technologies are also placed by social media sites for advertising and targeting purposes.

    These technologies remember the sites you visit and that information is shared with other parties such as advertisers. When we use third parties for advertising and targeting purposes.

    The third party companies that we use for targeting and advertising purposes have their own policies which you should read in detail.

How do we use information we collect from tracking technologies?

See "How do we use your personal information?" above.

What can I do to change my Cookies preferences?

Please find below a number of ways in which you can manage your Cookie preferences online. Please also refer to the privacy & cookie policies of the relevant third party for more information.

  • Most browsers and devices allow you to remove tracking technologies and/or block new tracking technologies being set. To turn off tracking technologies, look at the “help” menu on your browser, or visit your device settings. However, please note, that (a) this may not be effective for all tracking technologies and (b) switching off tracking technologies may restrict your use of the Sites and/or delay or affect the way in which they operate.
  • Use your mobile device settings to configure your advertising preferences.

    Please note that where you have opted out of receiving our email marketing communications via the methods described above under the section “Withdrawing consent or otherwise objecting to direct marketing”, you may still see our non-targeted adverts whilst you are online, if your interests settings on Facebook are aligned to an audience segment (pre-defined by Facebook) which our business is also associated with. We do not control whether these ads are displayed to you.

  • In the case of third parties not specified in this section, please consult their relevant privacy & cookies policy to find out more about adverts displayed to you whilst you are online and how you can opt-out.

Policy Updates

THIS POLICY IS CURRENT AS OF THE EFFECTIVE DATE SET FORTH ABOVE. HEPPYLIFE MAY, IN ITS SOLE AND ABSOLUTE DISCRETION, CHANGE THIS POLICY FROM TIME TO TIME BY UPDATING THIS DOCUMENT. HEPPYLIFE WILL POST ITS UPDATED POLICY ON THE WEBSITE ON THIS PAGE. HEPPYLIFE ENCOURAGES YOU TO REVIEW THIS POLICY REGULARLY FOR ANY CHANGES. YOUR CONTINUED USE OF THIS WEBSITE AND/OR CONTINUED PROVISION OF PERSONAL INFORMATION TO US WILL BE SUBJECT TO THE TERMS OF THE THEN-CURRENT POLICY.



© HLIFE INFO SOLUTIONS PRIVATE LIMITED. All Rights Reserved

User Generated Content Policy

This User Generated Content Policy (“UGC Policy”) was last updated: 1st May, 2020. This (UGC Policy) is effective as of: 1st April, 2020.

Please read this UGC Policy carefully before you submit UGC to our Website or via our Apps, as this policy and our Website & App Terms of Use will apply to your use of our Website, our Apps and the UGC you submit to it or them. We recommend that you print a copy of this for future reference. By using our Website or our Apps and submitting UGC to our Website or via our Apps, you confirm that you accept this UGC Policy, our Privacy and Cookie Policy and our Website & App Terms of Use, and that you agree to comply with them. If you do not agree to these terms and policies, you must not use our Website or Apps or submit UGC to (or via) it (or them). Capitalised but undefined words in this UGC Policy shall have the meanings ascribed to them in our Website & App Terms of Use.

  1. Your UGC
    1. All content submitted to our Website or via our Apps by you (or on your behalf) via your User account (or other social media account, if applicable), including without limitation, your name, biographical information and all other names, usernames, pseudonyms, text, likenesses, graphics, logos, marks, images, photographs, code, and all other information and material shall be called your "UGC" for short.
    2. You agree to submit UGC to the Website and via our Apps in accordance with the following rules (in particular, the Legal Standards and the Review Guidelines, as those terms are defined below). Please use caution and common sense when submitting UGC to the Website or via our App.
    3. Publication of your UGC will be at our sole discretion and we are entitled to make additions or deletions to your UGC prior to publication, after publication or to refuse publication.
    4. Please note, any UGC you submit to our Website or via our Apps will be considered non-confidential and non-proprietary.
  2. Rights, permissions & waivers
    1. You hereby grant to HLIFE INFO SOLUTIONS PRIVATE LIMITED ("HeppyLife") and any of our group companies and affiliates a non-exclusive, perpetual, irrevocable, transferable, royalty-free licence (including full rights to sub-license) to use, reproduce and publish your UGC (including, without limitation, the right to adapt, alter, amend or change your UGC) in any media or format (whether known now or invented in the future) throughout the world without restriction.
    2. You warrant, represent and undertake to us that all UGC you submit is your own work or that you have obtained all necessary rights and permissions of the relevant owner of the work and that you have all relevant rights in your UGC to enable you to grant the rights and permissions in this clause 2.
    3. Where your UGC contains images of people or names or identifies individuals, you warrant, represent and undertake to us as follows:
      1. that all featured or identified individuals that are over the age of 18 and have expressly consented to their appearance in the UGC and to you submitting the UGC to our Website or via our Apps, and
      2. where featured or identified individuals are under the age of 18, that you either:
        1. are the parent or legal guardian or such featured or identified individuals, or
        2. have obtained the express consent from a parent or legal guardian of such featured or identified individuals to their appearance in the UGC and to you submitting the UGC to our Website or via our Apps.
      3. You hereby unconditionally and irrevocably waive and agree not to assert (or procure the same from any third party where applicable) any and all moral rights and any other similar rights and all right of publicity and privacy in any country in the world in connection with your UGC, to the maximum extent permissible by law.
  3. Content standards – legal standards
    1. You warrant, represent and undertake to us that your UGC (including its use, publication and/or exploitation by us) shall not:
      1. infringe the copyrights or database rights, trademarks, rights of privacy, publicity or other intellectual property or other rights of any other person or entity; and/or
      2. contain any material which is defamatory of any person; and/or
      3. contain misleading or deceptive statements or omissions or misrepresentation as to your identity (for example, by impersonating another person) or your affiliation with any person or entity; and/or
      4. breach any legal or fiduciary duty owed to a third party, such as a contractual duty or a duty of confidence; and/or
      5. advocate, promote, or assist discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; and/or
      6. contain any malicious code, such as viruses, worms, Trojan horses or other potentially harmful programmes, codes or material; and/or
      7. violate any other applicable law, statute, ordinance, rule or regulation, (together, or individually the "Legal Standards").
    2. If your UGC contains any material that is not owned by or licensed to you and/or which is subject to third party rights, you are responsible for obtaining, prior to submission of your UGC, all releases, consents and/or licenses necessary to permit use and exploitation of your UGC by us without additional compensation. Please see clause 2 above for further details.
  4. Content standards – review guidelines
    1. You warrant, represent and undertake to us that your UGC:
      1. is accurate, where it states facts; and/or
      2. is genuinely held, where it states opinions (for example, in product or services reviews).
    2. You further warrant, represent and undertake to us that your UGC (including its use, publication and/or exploitation by us) shall be compliant with our Review Guidelines.

      Any UCG which is in breach of our Review Guidelines or is otherwise:

      1. is obscene, hateful, inflammatory, offensive or in any other way falls below commonly accepted standards of taste and decency in India; and/or
      2. is reasonably likely to harass, upset, embarrass or alarm a person (including, by way of example only, so called "trolling" or cyber-bullying); and/or
      3. is threatening, abusive or invades another's privacy, or causes annoyance, inconvenience or anxiety; and/or
      4. is sexually explicit; and/or
      5. advocates, promotes, assists or depicts violence; and/or
      6. advocates, promotes or assists any illegal activity or unlawful act or omission; and/or
      7. could be deemed to be unsolicited or unauthorised advertising, promotional material, junk mail, or spam (including without limitation chain letters, pyramid schemes or other forms of solicitation or advertisements, commercial or otherwise); and/or
      8. gives the impression that it emanates from HeppyLife or is endorsed or connected with us, if this is not the case,will be removed from the Site.

  5. Consequences of breach
    1. We will determine, in our discretion, whether you have failed to comply with this UGC Policy when submitting UGC to our Website or via our Apps. If you have failed to comply, we reserve the right in our sole discretion to suspend you from using the Website and/or our Apps without notice to you and/or to edit or remove (in whole or part) any of your UGC from our Website and our Apps on a temporary or permanent basis.
    2. Notwithstanding clause 5.1 above, if you or your UGC does not comply with this UGC Policy, and as a result of this, we suffer any loss or damage, you will be liable to us and hereby agree to indemnify us for any such loss or damage. This means that you will be responsible for any loss or damage we suffer as a result of your failure to comply with this UGC Policy, including but not limited to our Legal Standards and/or Review Guidelines.
    3. We also reserve the right:
      1. to pass on any UGC that gives us concern to the relevant authorities; and
      2. to disclose your identity to any third party (or their professional advisor) who claims that any of your UGC constitutes a violation of their intellectual property rights, or of their right to privacy.
  6. Changes to this UGC Policy
    1. We may change this UGC Policy from time to time, in which case an up to date version will be available via the Website and our Apps. You should check this UGC Policy regularly to ensure that you are happy with any changes. You will be deemed to have accepted any changes to this UGC Policy after you have been notified of the changes on our Website or our Apps and/ or if you continue to access or use the Website or our Apps, where the updated UGC Policy will be available for you to view.

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